Require Train Companies to refund and/or exchange advance-purchase train tickets

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Petition Action

Require Train Companies to refund and/or exchange advance-purchase train tickets

Petition Details

Trains do not refund or even at least exchange advance purchase tickets. There is no economic value to society or benefit to the customer for this. If people's plans change, or they mistakenly book the wrong date, they should be allowed to refund it within a certain timeframe.

Additional Information

You can't get a refund on an advance purchase ticket months in advance, unless you exchange it for another advance purchase ticket at the cost of £10. This is not fair for consumers. This is simply companies trying to squeeze out every penny they can from the consumer. Megabus charge £1 to change your tickets, but trains charge £10, and if you're train ticket is around £10 - £30 anyway, on balance it's cheaper buying a new one. This would also help trains stop overreserving seats in carriages too.

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