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Telephone response for customer services

A minimum standard for telephone response times and protocols should be set for all government departments. Maximum waiting times, announcement that includes current waiting time and position in queue, alternative email complaints procedures (or 0800 / callback) if telephone waiting time targets are continually missed.

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Signatories

3

Currently ranked 37,077 out of 100,221 petitions ever created.

Diversity index: 100%

Status

Closed

Created By

Steve Dansey

Created On

Thursday 27 March 2014

Closing Date

Thursday 2 April 2015