Train operating contracts should be limited to 1 year duration

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Train operating contracts should be limited to 1 year duration

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At the moment, train operating companies have carte blanche to treat their customers appallingly, safe in the knowledge that they have a captive audience and a multi-year contract to run a service.

This needs to be stopped. Train operating companies should be kept on their toes with a single year contract, renewal dependent on meeting stringent customer service levels, including a requirement that >95% of trains run on time and the cleanliness of trains is maintained to an adequate level. I know I'm not the only person to be disgusted by the stench emanating from the toilets on board many services in this country.

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