Make cash machine (ATM) providers accountable for customer safety

Under the Health and Safety at Work Act 1974, employers have a general duty towards its employees and members of the public, to ensure so far as is reasonably practical their health, safety and welfare.

This is regulated within a place of work but the use of a cash machine (ATM) seems to have either been overlooked or ignored as a responsibility of the banks. It seems that they assume that outside their premises is public space and not under their jurisdiction.

I believe that banks have a legal responsibility when offering a service to ensure the health, safety and welfare of their customers, even when the transaction is being conducted outside of their premises.

If a bank or retailer wants to encourage custom by using cash machines (ATM) which in itself creates a potential hazard, then they must also accept the responsibility for ensuring, where ever possible, the safety of that user.

I would like to see the ATM providers comply to regulated standards of practice

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Created By

Michael Bowden

Created On

Tuesday 25 March 2014

Closing Date

Thursday 26 March 2015