Submitted on Monday 4th January 2016
Published on Friday 8th January 2016
Current status: Closed
Closed: Friday 8th July 2016
Signatures: 39
Stop train operators using arrival at final destination as proof of performance
The use of arrival time at final destination as the primary performance indicator for train operators has led to the cynical practice of cancelling stops along the lines in order to mask late services, disrupting thousands of London commuters on a daily basis.
Trains exist to get as many commuters as possible to work or home without disruption. Yet operators' obsession with statistical accountability has led them to abandon the needs of commuters in favour of meaningless performance figures. Anyone who commutes on Southern Trains knows the 'service' is not fit for purpose, yet their statistics show decent performance, on the up. This distortion of reality is wrong. Reliability stats must include every stop to incentivise real improvement.
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18.188.10.246 Mon, 06 May 2024 05:35:37 +0100
