To make HMRC specifically the Tax Credits department have accessible e-mails.

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Petition Action

To make HMRC specifically the Tax Credits department have accessible e-mails.

Petition Details

To make HMRC specifically the Tax Credits department, more effective in dealing with customers.
To have specific email accounts, that deal with the different areas of Tax Credits claim ie: Change of circumstances, Complaints, and Compliance.

Additional Information

This allows the claimant to keep track of their documents that they send in, making postal loss virtually impossible, gives the claimant more peace of mind, show's that the email has been received, by the time scale given.
All other benefit departments have this facility, the HMRC should give this to their customers too. Phone calls are expensive, rarely answered, and once answered, invariably the call handler will be confronted with a frustrated claimant, ending in the call be disconnected.

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