Submitted on Tuesday 9th February 2016
Rejected on Thursday 11th February 2016
Current status: Rejected
Rejection code: irrelevant (see below for details)
Fair and equitable pricing for all Internet service users from ISPs
ISP customers must be treated fairly & equitably regardless of locality or proximity to the exchange.
Customers should only be charged for the service they actually receive from their ISP, as judged independently.
Current rates are unattainable for many, who simply don't get what they pay for.
Pricing should reflect rates achievable by the end user, & include lower ranges of 0-1, 1-2, 2-4, 4-6, 6-8mbps etc.
"Up to" is misleading & misrepresents the true level of service delivery.
All ISPs must accept the findings of independent monitoring of end users' service, & if the mean downstream rate falls by >20%, or other agreed percentage, of the rate quoted to the customer within a rolling period, the ISP must refund to the lower charging bracket for the length of time covered by the fall.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
We can't accept your petition because the UK Government and Parliament aren't responsible for the issue you raise. Internet service pricing is the responsibility of your internet provider.
3.15.235.104 Sat, 04 May 2024 17:09:17 +0100
