Submitted on Thursday 18th February 2016
Rejected on Monday 22nd February 2016
Current status: Rejected
Rejection code: irrelevant (see below for details)
Persuade Whirlpool /Hotpoint to refund customers with fire hazard tumble dryers
Hotpoint, Indesit & Creda issued safety notices in November for a number of their tumble dryers. Customers were advised to register on their website-and were assured an engineer would visit in a matter of weeks for modifications to be made. Three months later we are still waiting for an appointment.
On the website we found our dryer was affected and were shown how to keep it clean.(Something we were doing anyway)We were told the engineer would visit in 5 weeks-we haven't used the dryer since-on fire service advice. It will now be months before we are allocated a visit. All winter then, damp house.The dryers are still catching fire, just google the news-even after being modified. Retailer is not interested - these dryers are not fit for purpose, we want our money back but no-one will listen.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
We can't accept your petition as the UK Government and Parliament is not responsible for the decisions of Whirlpool/Hotpoint.
You could consider making a complaint to Trading Standards. You can find more information about making a report to Trading Standards here:
www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/
18.118.146.180 Thu, 21 Nov 2024 21:14:19 +0000
