Submitted on Thursday 18th February 2016
Rejected on Thursday 25th February 2016
Current status: Rejected
Rejection code: irrelevant (see below for details)
Force BT plc to sell BT Openreach and open new fibre installation to competition
Openreach recently connected my new house to a cabinet they say is not commercially viable to convert to fibre. This cabinet only guarantees 6mbps. The local exchange is converted to fibre. Another cabinet they could connect me to is fibre enabled.
I sought support from BT retail. Despite claiming to be separate from Openreach their language in their communications suggested to me that they were acting as one business. When I politely challenged the decision, BT retail became aggressive on the phone. Other houses on the estate have been connected to fibre. There's no recourse for customers. Openreach has now said my house will be in the 5% not to achieve 10mbps by 2020. No customer focused business would do this.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
This isn't something that the Government or Parliament could do. This would be a decision for Ofcom, which is independent of Government and Parliament. You can find out more about Ofcom here:
http://www.ofcom.org.uk/
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