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The Service Complaint procedure needs to be reformed and become independent.

Submitted on Friday 26th February 2016

Rejected on Thursday 3rd March 2016

Current status: Rejected

Rejection code: no-action (see below for details)

Petition Action

The Service Complaint procedure needs to be reformed and become independent.

Petition Details

Having waited over 4 years for a final response to our complaint the army have done a very minor, biased investigation that has led to a conclusion that leaves us with an empty/non personalised apology and no justice for what we had to endure.

Additional Information

The details of our complaint are irrelevant for this petition. The army didn't interview everyone involved, didn't obtain eye witness accounts, didn't allow an oral hearing and basically manipulated the evidence to eventually come to an unfair/unjust conclusion. The army have been allowed to 'mark their own homework' and award themselves 'top marks'. The whole system is flawed and needs to be reformed. In our case we feel that the army have got away with murder.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

There is already an independent complaints process.

The Service Complaints Ombudsman was set up in 2015 to provide independent and impartial scrutiny of the handling of Service complaints made by members of the UK Armed Forces.

You can find out more about the Ombudsman here:

http://www.servicecomplaintsombudsman.org.uk/

If you would like there to be a different independent system, you could start a new petition explaining clearly how you would like the system to change.

Have your say on this petition!

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