Submitted on Tuesday 1st March 2016
Rejected on Thursday 17th March 2016
Current status: Rejected
Rejection code: no-action (see below for details)
Stop companies from sneakily renewing subscription services
I signed up for a £1 trial to the Gourmet Society, and a few months later they took £40 from me.
They said this was in the small print T&C's and that I'd had an email warning. I didn't see this email. They wouldn't allow a refund although I had never used the service.
An spam email or a T&C box ticked some time ago should NOT be considered consent for a company to take what is more than half a day's wages for many people.
It is not right for companies to count on people forgetting/misreading/misunderstanding things as a way to make money.
Companies should require a reply to an email saying 'yes you may renew a subscription' before taking money. Or at least give you the opportunity to cancel (as any high street shop would allow you a refund in 28 days).
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
You could start a new petition calling on Parliament to change the law, to require companies to provide certain information clearly to customers about their subscription services.
18.188.10.246 Fri, 03 May 2024 05:35:05 +0100
