Submitted on Sunday 27th March 2016
Rejected on Monday 11th April 2016
Current status: Rejected
Rejection code: irrelevant (see below for details)
Investigate travel agent OPODO.co.uk -call waiting times, reluctance to refund
The number of complaints against the travel agent OPODO.co.uk is on the rise. This company has become the worst nightmare for travelers especially in the event of a flight cancellation, booking changes or when seeking clarification about flight bookings. Claiming refunds is a nightmare and they lie.
When a call is made to OPODO, customers are often asked to wait several minutes in some cases hours and could be hung up on. This way one has to start a call afresh only to be delayed online for several minutes and eventually sent to a different correspondent who will waste more time asking same details you had already provided the previous correspondent. This practice is a routine delay tactic to discourage customers. In one instance a customer phone bill was ~£200 just calling OPODO for help
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
We can't accept your petition because the UK Government and Parliament aren't responsible for the issue you raise. The UK Government and Parliament are not responsible for investigating travel agencies.
If you wish to make a complaint, you could make a complaint to the Association of British Travel Agents. You can find out more about how to make a complaint through them here: http://abta.com/holiday-help-and-complaints/complaints-we-can-help-with
3.18.220.243 Mon, 06 May 2024 16:12:59 +0100
