Submitted on Saturday 7th May 2016
Published on Monday 9th May 2016
Current status: Closed
Closed: Wednesday 9th November 2016
Signatures: 20
Tagged with
Ban 0845 type numbers Stop service providers charging customers contacting them
Essential utility and service providers charge customers who need to contact them by phone
Identifying, reporting and resolving service delivery problems is an integral part of their business and should not constitute an additional source of revenue.
customer contact must be free - eg 0800 numbers
National service providers should provide customers who buy their utilities or products with free vectors of direct communication. It is unethical to charge paying customers additional fees to speak to their service providers.
These, and other barriers to communication, serve to discourage customers from raising complaints and identifying problems. Opportunities for utility providers to monitor and maintain service quality and delivery is therefore unfairly restricted and limited.
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3.12.161.151 Thu, 21 Nov 2024 11:12:15 +0000
