Submitted on Wednesday 1st June 2016
Published on Monday 6th June 2016
Current status: Closed
Closed: Tuesday 6th December 2016
Signatures: 11
Tagged with
Impose legislation to allow online cancellation of services bought online
Many services such as insurance, credit record services and music streaming can be bought online, 24 hours a day. However in most cases customers are required to telephone between certain hours on certain days & speak to a salesperson who will try to convince the customer to stay.
This practice is limiting choice & costing the public money when they are forced to continue paying for a service they no longer require because companies make the process deliberately difficult to protect their profit.
We request the government impose a legal requirement on all services that provide on-line signup to also provide an easy on-line cancellation process with the same availability without unreasonable limitations.
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