Large companies should be able to answer a customer call within 5 minutes.

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Petition Action

Large companies should be able to answer a customer call within 5 minutes.

Petition Details

Large modern companies (and utilities companies in particular) are only interested in two things: one, setting up customers on a Direct Debit payment plan; two, creating an online experience with the sole aim of keeping customers away from the human beings at the end of a telephone.

Additional Information

Please do not let these companies get away with this. If each large company (£1m+ turnover) was fined, per customer, for each call to customer service which was unanswered after 5 minutes, then they would pretty quickly improve things. For younger people, who can operate websites fairly easily, the situation is barely tolerable; but for the elderly, waiting on a phone for hours, it must be very upsetting, leaving customers feeling powerless and neglected with little recourse if things go wrong.

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