Create an impartial ombudsman to put PIP mandatory service levels in place

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Petition Action

Create an impartial ombudsman to put PIP mandatory service levels in place

Petition Details

The DWP want to cut costs, but the costs are rising due to disabled people having to have claim reviewed and then appealed. A high number of cases are overturned at appeal meaning PIP is paid plus the administration of reviewing a case which should have been awarded in the first place.

Additional Information

pip sucess rate new claimants 47%
pip sucess rate DLA to PIP migrations 74%
pip sucess rate average overall 60.5 % (before tribunals)
pip failure rate 39.5%
65% of claimants will go to tribunal

The ombudsman should be able to put statutory service levels in place to protect disabled people and the DWP against failures of quality made by 3rd party contractors such as atos and capita

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