Submitted on Friday 23rd September 2016
Rejected on Friday 23rd September 2016
Current status: Rejected
Rejection code: irrelevant (see below for details)
Address the misinformation mobile networks give on the release of new iPhones.
On 9th September 2016 the iPhone 7 was released. Mobile phone carriers, such as EE, promised delivery of the handset to customers on 16th September but waited until the evening of the 15th September to inform customers they would not be shipping due to insufficient stock.
EE stated both on their website and on the phone, that the devices would be delivered on the release date. No information was given that this would be subject to change and customers were lead to believe that once ordered, their stock was guaranteed to arrive on the 16th. Customers were greeted with text messages on 17th September stating delivery could be up to 28 days but was uncertain. This cannot happen in the future to suck in customers with false promises to get them on their network.
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The Government e-Petitions Team gave the following reason:
Complaints about companies should be made to Trading Standards Authority, not the UK Government or Parliament.
You can find you local Trading Standards office using the link below: www.gov.uk/find-local-trading-standards-office
3.15.221.136 Fri, 19 Apr 2024 07:49:31 +0100
