Improve service to the public from government departments

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Petition Action

Improve service to the public from government departments

Additional Information

The government must undertake a review of the services provided to the public by the public sector and take immediate measures to improve the service provided.
Issues:
Poor staff attitude
Lack of efficiency
No sense of urgency or obligation to the public
Lack of communication between departments
Long delays in answering phone calls if answered at all
Call centre staff unable to help with enquiries and frequently no access to the relevant information.
Inland revenue takes 6 weeks to open their post and gets codes wrong.
Working tax credit has long delays
If a private company operated as government departments do, they would be unable to stay in business.

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