Submitted on Thursday 24th November 2016
Rejected on Friday 2nd December 2016
Current status: Rejected
Rejection code: irrelevant (see below for details)
Change the rules for Bank Card Refunds. 5 days is too long, 24 hours is enough.
Companies tale your money in a few seconds, however when it comes to refunding anything it takes 5 working days. This is far too long, especially if the error transaction is required for bills / food.
There needs to be a regulation for companies to directly PAY someone directly instead of a week.
5 working days refund time,
Companies profit from having your money in their account for longer,
Families lose out if transaction in error and not their fault (Example - being double charged for something in error.)
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The Government e-Petitions Team gave the following reason:
This is an operational decision for companies and their banks. You could try contacting the Financial Conduct Authority: www.fca.org.uk/consumers
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