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Change the rules for Bank Card Refunds. 5 days is too long, 24 hours is enough.

Submitted on Thursday 24th November 2016

Rejected on Friday 2nd December 2016

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

Change the rules for Bank Card Refunds. 5 days is too long, 24 hours is enough.

Petition Details

Companies tale your money in a few seconds, however when it comes to refunding anything it takes 5 working days. This is far too long, especially if the error transaction is required for bills / food.

There needs to be a regulation for companies to directly PAY someone directly instead of a week.

Additional Information

5 working days refund time,
Companies profit from having your money in their account for longer,
Families lose out if transaction in error and not their fault (Example - being double charged for something in error.)


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This petition was rejected

The Government e-Petitions Team gave the following reason:

This is an operational decision for companies and their banks. You could try contacting the Financial Conduct Authority: www.fca.org.uk/consumers

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