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Automatically refund all Oyster users effected by the Southern Rail disruption.

Submitted on Thursday 8th December 2016

Rejected on Thursday 15th December 2016

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

Automatically refund all Oyster users effected by the Southern Rail disruption.

Petition Details

Oyster users need to manually apply for refunds on each train journey. Given the scale and scope of disruption this is unrealistic and unnecessarily time consuming when TFL hold sufficient information to apply refunds automatically. Season ticket holders received refunds, Oyster users should too.

Additional Information

Southern Rail's prolonged disruption from strikes, cancellations and delays have resulted in season ticket holders receiving blanket refunds. This is good and goes someway in recognising the impact this has on commuters lives. Affected Oyster users should receive automatic refunds too.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

We can't accept your petition because the issue you raise is not the responsibility of the Government or Parliament. TfL is accountable to the London Assembly.

The London Assembly has its own petitions process. You can find out more about how to petition the London Assembly here:

www.london.gov.uk/mayor-assembly/london-assembly/take-part/petitions

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