Create an independent ombudsman for complaints against parcel companies.

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Create an independent ombudsman for complaints against parcel companies.

Petition Details

Users of companies such as Hermes regularly suffer lost parcels, parcels left out in the open, thrown over walls, in bins, squashed through letterboxes etc. These companies provide totally inadequate compensation, often refusing to accept responsibility, investigate or compensate.

Additional Information

Some examples of common practise by these companies:
https://www.thesun.co.uk/news/2206718/hermes-delivery-driver-pictured-with-so-many-parcels-crammed-into-his-car-that-it-was-impossible-to-see-out-of-the-passenger-window/

http://www.independent.co.uk/news/weird-news/9-times-delivery-drivers-drove-customers-to-despair-a6745546.html

A litany of complaints by frustrated users with no avenue to turn to:
https://www.facebook.com/groups/490161297788303/

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