Submitted on Monday 31st October 2011
Rejected on Wednesday 21st June 2017
Current status: Rejected
Rejection code: irrelevant (see below for details)
Simplify correspondence with National Rail and all affiliated agencys
National Rail, the Revenue Protection Support Services and all independent rail service companies should be required to provide simpler correspondence with customers. The current appeals process which requires all correspondence to be in written form is outdated. It complicates the process and slows the process. An appeals form such as email would be significantly more efficient, and evidence of correspondence would still exist.
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The Government e-Petitions Team gave the following reason:
This is a matter for the Association of Train Operating Companies (ATOC) and the the independent rail consumer watchdog, Passenger Focus.
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