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Banks should clearly explain the reason for declining an application

Submitted on Monday 16th April 2018

Rejected on Tuesday 24th April 2018

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

Banks should clearly explain the reason for declining an application

Petition Details

When a customer applies for a financial product online or in the branch and the application is refused, banks give a standard response saying "the application was declined due to your financial circumstances".

Additional Information

There is no clear explanation on what evidence from one's credit profile the application was refused.
If this information is produced by the banks (example - due to defaults on your profile or because on bankruptcy filed or not enough evidence of managing credit etc), it will be useful information for the customer to work with.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

This petition is calling on banks, not the UK Government or Parliament, to take action.

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