Have your say on government e-petitions

Make online broadband deals more transparent and simple( exact price and speed)

Submitted on Tuesday 15th May 2018

Rejected on Monday 21st May 2018

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

Make online broadband deals more transparent and simple( exact price and speed)

Petition Details

Broadband deals are too complecated !
Broadband price increase every year is not advertised when you buy online.
Speed is advertised as "Up to" and small print is saying "fair usage policy" so it is misleading consumer and from that advertisement you cannot really say what service you will get.

Additional Information

PlusNet advertising 76mbps internet in my area but online speed calculator suggests that max speed I can get is 47mbps.
"Fair usage" limits you speed when it is busy so it is not 76mbps when it is busy.

Virgin Media price went up by £8 in 18 months.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

This is a decision for phone companies, not the UK Government or Parliament.

You might be interested in this report from Ofcom, the UK's communications regulator:

www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2018/better-information-broadband-speeds

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