Submitted on Wednesday 30th May 2018
Rejected on Tuesday 5th June 2018
Current status: Rejected
Rejection code: irrelevant (see below for details)
Govia Thameslink should refund its customers 10% of season ticket costs.
The new Govia timetable is a catastrophic failure. Journey times have increased, costs have increased (to use all services) and trains are not running when they are timetabled. A year of planning has resulted in a failed implementation and we are now suffering with an emergency timetable.
Govia should refund customers 10% of the total cost of their season ticket for every month or part thereof that the timetable has failed. Commuters have had nearly a fortnight (so far) of last minute diversions, trains not stopping where they should, trains stopping where they should not, last second cancellations, and overcrowding
Commuters have been repeatedly late for work, exams, planes. Commuters have been stranded for hours with no service, or had to leave work early to catch a train.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
We can't accept your petition because the UK Government and Parliament aren't responsible for the issue you raise. The decision to refund season ticket holders is a matter for Govia Thameslink.
Although the UK Government and Parliament are not directly responsible for train ticket refunds, the Government can define the rules by which train operating companies refund rail fares. You could start a new petition calling on the Government to require holders of rail franchises to refund train fares, for example if the journey is delayed for more than 15 minutes, if that's what you'd like to happen.
You may be interested to know that the Secretary of State for Transport made a statement about timetable changes on Monday 4 June and MPs asked questions about it.
You can read the statement here: hansard.parliament.uk/commons/2018-06-04/debates/8053C64D-817B-4041-BB61-9C445FDC599E/RailTimetabling
You can watch/ listen to the statement here: parliamentlive.tv/event/index/b00320b1-dbf7-4fdc-b51c-db3e8a5f200b?in=17:01:27
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