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Change delay repay minimum delay to 5 minutes.

Submitted on Wednesday 30th May 2018

Published on Thursday 7th June 2018

Current status: Closed

Closed: Friday 7th December 2018

Signatures: 10

Petition Action

Change delay repay minimum delay to 5 minutes.

Petition Details

Currently delay repay schemes only compensate customers who experience delays of between 15 minutes and 30 minutes. Many more customers who are regularly delayed by 5 minutes or more receive no compensation. This needs to change. Train companies need to be held to account for their mistakes/delays.


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