Submitted on Wednesday 30th May 2018
Published on Thursday 7th June 2018
Current status: Closed
Closed: Friday 7th December 2018
Signatures: 10
Change delay repay minimum delay to 5 minutes.
Currently delay repay schemes only compensate customers who experience delays of between 15 minutes and 30 minutes. Many more customers who are regularly delayed by 5 minutes or more receive no compensation. This needs to change. Train companies need to be held to account for their mistakes/delays.
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