Submitted on Thursday 31st May 2018
Rejected on Wednesday 6th June 2018
Current status: Rejected
Rejection code: irrelevant (see below for details)
GTR should refund all tickets used since 20th May new timetable introduction
Anyone who has used a train run by Govia ThamesLink Railway since the shambolic introduction of the new timetables on 20th May should have their tickets refunded. We are all aware how poor the service has been, with hundreds of cancelled trains and even more delays, with little apology from GTR.
Stops are being added and cancelled whilst people are on trains, as last minute as the next stop being cancelled. So much so that passengers on a train at Hitchin had to stop the doors from closing to get stops reinstated. The whole introduction of the timetables has been a shambles from the start and has left many people stranded, as well as making lots of us frequently late for work.
https://www.google.co.uk/amp/s/www.bbc.co.uk/news/amp/uk-england-44299902
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
We can't accept your petition because the UK Government and Parliament aren't responsible for the issue you raise. The decision to refund ticket prices is a matter for Govia Thameslink.
Although the UK Government and Parliament are not directly responsible for train ticket refunds, the Government can define the rules by which train operating companies refund rail fares. You could start a new petition calling on the Government to require holders of rail franchises to refund train fares, for example if the journey is delayed for more than 15 minutes, if that's what you'd like to happen.
You may be interested to know that the Secretary of State for Transport made a statement about timetable changes on Monday 4 June and MPs asked questions about it.
You can read the statement here: hansard.parliament.uk/commons/2018-06-04/debates/8053C64D-817B-4041-BB61-9C445FDC599E/RailTimetabling
You can watch/ listen to the statement here: parliamentlive.tv/event/index/b00320b1-dbf7-4fdc-b51c-db3e8a5f200b?in=17:01:27
3.133.139.28 Thu, 21 Nov 2024 10:49:50 +0000
