Submitted on Saturday 9th June 2018
Rejected on Wednesday 20th June 2018
Current status: Rejected
Rejection code: irrelevant (see below for details)
Companies must not make it difficult for customers to cancel their accounts.
In some cases it appears that companies are making it purposefully difficult for customers to cancel their accounts so they can make more money out of them. I believe this is wrong and should be discouraged.
Example: To cancel a Sky account, the account holder must call and request a cancellation. Only the original account holder is permitted to do this, so if the account is passed to another person (in the event of a house share or partnership break up) the customer would have to get the original account holder to cancel it. That person may have moved country, or be an abusive ex partner. This could easily be avoided by allowing the customer to cancel the account online with the click of a button.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
This petition appears to be calling on action from individual companies, not the UK Government or Parliament.
You could raise this issue with companies directly.
You could start a new petition, asking for the UK Government and Parliament to require UK companies to make it possible for customers to cancel their accounts online, if that's what you would like to happen.
3.14.244.95 Wed, 29 Jan 2025 20:09:02 +0000
