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Thameslink Railway must fully refund season tickets for the delays from 20th May

Submitted on Thursday 21st June 2018

Rejected on Wednesday 27th June 2018

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

Thameslink Railway must fully refund season tickets for the delays from 20th May

Petition Details

On the 20th May a new timetable was introduced on the Thameslink railway line through London, since then there have been delays and cancellations everyday. All season tickets should be fully refunded for the affected period, which is from the 20th of May and as yet there is no end date.

Additional Information

There is already a claim process in place, however this requires claiming every single journey individually and the compensation is minimal. Furthermore, shortly after the new timetable was introduced, a large number of trains were removed from the schedule which means you cannot claim compensation for those trains being cancelled every single day.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

We can't accept your petition because the UK Government and Parliament aren't responsible for the issue you raise.

You could start a new petition asking the UK Government and Parliament to change the rules to make rail franchises refund seasons tickets when there has been severe disruption for a certain period, if that's what you'd like to happen.

You may be interested to know that the Secretary of State for Transport made a statement about timetable changes on Monday 4 June and MPs asked questions about it.

You can read the statement here: hansard.parliament.uk/commons/2018-06-04/debates/8053C64D-817B-4041-BB61-9C445FDC599E/RailTimetabling

You can watch/ listen to the statement here: parliamentlive.tv/event/index/b00320b1-dbf7-4fdc-b51c-db3e8a5f200b?in=17:01:27

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