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M&S to honour orders for sofas purchased on their website Marks&Spencer.com

Submitted on Saturday 28th July 2018

Rejected on Tuesday 31st July 2018

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

M&S to honour orders for sofas purchased on their website Marks&Spencer.com

Petition Details

Marks & Spencer have cancelled all orders for sofas purchased Saturday 28th July 2018, that in their opinion “had been priced in error” on M&S.com. Customers bought Sofas in good faith, considering M&S had plastered over the furniture pages that there was a SALE on.

Additional Information

Customers have since received an email explaining that there was an error. They said “It was spotted really quickly and is now resolved” however the sofas were on sale for more than 5 hours. No email has been sent confirming the order has been cancelled and a refund will be given. M&S has quite a lot of customers money earning interest in their accounts. PLEASE DO THE RIGHT THING AND HONOUR THE ORDERS.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

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