Require phone providers to stop charging for handsets on expiration of contract

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Petition Action

Require phone providers to stop charging for handsets on expiration of contract

Petition Details

The government should make it law that mobile phone providers should be obliged to make sure that any customers staying in a contract past the end of a fixed deal have their monthly bill reduced to reflect the cost of the handset.

Additional Information

In October 2017 Citizens Advice found that three of the four largest mobile phone providers – Vodafone, EE and Three – continued to charge customers extra for a handset after it had been paid off as part of their fixed deal. The majority of people who are caught out by this are the over 65s.

https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/media/press-releases/mobile-phone-networks-overcharging-loyal-customers-by-up-to-38-a-month/

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