Submitted on Friday 31st August 2018
Published on Wednesday 3rd October 2018
Current status: Closed
Closed: Wednesday 3rd April 2019
Signatures: 252
Revoke Northern Rail's Charter for disability access failures
Northern Rail fail in their commitments to the Equality Act by treating disabled customers less favourably than non-disabled customers.
They allow you to book scooter/ramp assistance and then deny access to the train when the customer arrives. This can be intimidating and humiliating them at times.
Northern Rail’s policy is outdated and their treatment of disabled people is unacceptable. The Equality Act 2010 was introduced to help ensure businesses treat everyone fairly. It protects anyone who is disabled, is thought to be disabled, or is with someone who is disabled. It gives these people rights to access goods or services in a way that means they are not treated less favourably than people without a disability
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