Submitted on Saturday 15th September 2018
Rejected on Thursday 20th September 2018
Current status: Rejected
Rejection code: irrelevant (see below for details)
Require House of Fraser to provide a full refund to its customers for all orders
House of Fraser customers have been told that they will get no refunds for goods ordered online but undelivered before the chain was bought out in August 2018.
Customers must contact the administrators however as unsecured creditors there will be little chance of getting any money back.
On 17 August 2018 House of Fraser tweeted: "Due to delays with delivering online orders, we have taken the decision to cancel and refund all orders that have not already been sent to customers. All customers affected will receive an email in the next couple of days. Please accept our apologies for any inconvenience caused."
The new owners have therefore taken a U-turn despite initial promises to process refunds.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
You could submit a claim against HF Stores Realisations Limited for a refund. You can find out more here: www.ey.com/uk/en/services/transactions/restructuring/ey-house-of-fraser-administration
3.17.23.130 Wed, 08 May 2024 18:32:13 +0100
