Submitted on Tuesday 9th October 2018
Rejected on Tuesday 16th October 2018
Current status: Rejected
Rejection code: irrelevant (see below for details)
Fine banks who deny justified fraud claims
Banks are currently allowed to deny card fraud claims without providing evidence for their decision to customers.
Banks are not protecting our money and personal data from card fraud. At a time when large companies suffer mass data breaches this is not acceptable behavior and should be fined.
Card fraud is a common crime that banks need to take responsibility for. Banks avoid reimbursing the value of stolen funds, or compensation, not least because the Police and Financial Ombudsman are under-resourced and unable to cope with a growing epidemic of digital crime.
The Government must step in to protect consumers who suffer - not only at the hands of opportunistic criminals, but also at the hands of negligent banks and an outdated, under-resourced appeals procedure.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
We can't accept your petition because it is about something that the UK Government or Parliament is not responsible for.
If is for the Financial Ombudsman to resolve individual disputes between customers and their banks. The Financial Ombudsman is independent of the UK Government and Parliament.
It would be for the FCA (Financial Conduct Authority) to take regulatory action if banks are failing to meet their legal obligations. The FCA is also independent of the UK Government and Parliament. It does not examine individual cases.
You could start a new petition calling on the Government to give the Financial Ombudsman more resources to investigate these cases if that is what you would like to see happen.
18.224.54.61 Thu, 21 Nov 2024 20:24:15 +0000
