Submitted on Wednesday 17th October 2018
Rejected on Wednesday 31st October 2018
Current status: Rejected
Rejection code: irrelevant (see below for details)
All companies to have complaints procedure,incl. call answering within 10 mins.
Many companies do not want to undergo the trouble and expense of engaging with their customers. Where customers have limited choice, there is limited recourse for customers, who have received a poor service or no service at all.
A flight in July was cancelled by Easyjet. They have not paid compensation that is due. I have called four times and been kept waiting on each occasion more than half an hour, listening to a recording that blames 'unusual call volumes'. On the one occasion I spoke to a human, they explained that the systems were down and terminated the call.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
This petition appears to be calling on companies to take action, not the UK Government or Parliament.
You could start a new petition asking the Government and Parliament to require by law all companies to have transparent complaints procedures and call waiting times, if that's what you'd like to happen.
3.135.184.136 Thu, 21 Nov 2024 11:48:18 +0000
