Require all co.s to have transparent complaints procedures & call waiting times

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Petition Action

Require all co.s to have transparent complaints procedures & call waiting times

Petition Details

Many companies do not want to undergo the trouble and expense of engaging with their customers. Where customers have limited choice, there is limited recourse for customers, who have received a poor service or no service at all.

Additional Information

A flight in July was cancelled by Easyjet. They have not paid compensation that is due. I have called four times and been kept waiting on each occasion more than half an hour, listening to a recording that blames 'unusual call volumes'. On the one occasion I spoke to a human, they explained that the systems were down and terminated the call.

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