Have your say on government e-petitions

Stop mobile phone companies making changes to plan rates

Submitted on Saturday 3rd December 2011

Published on Monday 5th December 2011

Current status: Closed

Closed: Monday 5th March 2012

Signatures: 119

Tagged with

Money ~ remain

Petition Action

Stop mobile phone companies making changes to plan rates

Additional Information

If a customer wishes to make changes to their contract, in most cases, they will have to pay a large sum to do so. However, Orange have announced to their customers (via text message) that they are raising their plan prices by 4.34% in January 2012.

The petitioners wish to end this as when entering into a written contract, the details should remain the same for the duration of the contract. It is unfair that the mobile phone companies are allowed to change the details of a contract without consulting the customer who is tied into the contract, yet if a customer wishes to change the details, it will involve paying a sum of money, or will simply be denied.

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