Submitted on Friday 19th July 2019
Published on Tuesday 30th July 2019
Current status: Closed
Closed: Wednesday 6th November 2019
Signatures: 117
Enable ALL DWP complaints to be made online
The DWP complaints process is a complete failure.
Telephone complaints are in the majority of cases not investigated and no formal response is sent out
Complaints in writing are often ignored
UC and JSA online complaints are often not investigated and
no acknowledgement with a ref is provided. The online system should be extended to include complaints against all types of pensions and benefits.
THE PROBLEM IS THAT CLAIMANTS CANNOT PROVE THAT THEY MADE A COMPLAINT. THERE IS NO PROPER TRACKING SYSTEM
HMRC's online complaint form via the personal tax account is an example of a system that works extremely well. The complainant receives a PDF containing full details of the complaint together with a tracking ref
The DWP should adopt and introduce the same type of complaint form/ features as HMRC
You can't sign this petition because it is now closed. But you can still comment on it here at Repetition.me!
18.191.84.32 Fri, 26 Apr 2024 14:02:39 +0100
