Submitted on Tuesday 10th September 2019
Rejected on Friday 27th September 2019
Current status: Rejected
Rejection code: no-action (see below for details)
Increase consumer rights protections on purchases of event and rail tickets
Currently event and rail tickets do not have the same levels of consumer protections as purchasing goods.
Consumers will often purchase tickets without realising they have no right to refund or exchange, with the exception of cancellation.
Consumers often buy tickets well in advance to make sure they don't miss out. Even if they change their mind months in advance, there is little scope for gaining refund.
Unlike other online purchases, there is no legal right to opt-out during a 14 day cooling off period or to gain a refund if a child has used details without permission.
Many services do not even offer human customer services to deal with issues, instead using automated bots. Greater protection for consumers is needed.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
Petitions need to call on the UK Government or Parliament to take a specific action.
We understand that you'd like more protection for consumers who purchase rail or event tickets, but we're not sure exactly what protection you'd like to be introduced.
You could start a new petition asking for a mandatory 14 day cooling of period when buying rail or event tickets, if that's something you'd like to see happen.
18.224.95.38 Fri, 03 May 2024 11:59:31 +0100
