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Refund merchant service charges on refunded transactions.

Submitted on Thursday 12th March 2020

Rejected on Thursday 19th March 2020

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

Refund merchant service charges on refunded transactions.

Petition Details

Petition card issuers to refund merchant service charges when refunds are processed for cancelled holidays or other services and products.

Additional Information

With thousands of card refunds being processed in the travel industry (and other sectors) due to the Corona Virus, agents and operators are losing large amounts of money as they are charged for the original transaction and then charged again to process a refund. We are asking that any charges are refunded to the merchant in this instance.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

The Government is not responsible for Merchant Service Charges, these are set by banks,

You could start a petition asking the Government to encourage banks to waive these charges for refunds relating to coronavirus, or to set up a fund to reimburse companies that lose money to these charges as a result of the coronavirus outbreak.

Have your say on this petition!

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