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Coronavirus: Airlines and travel agencies to issue refunds with no insurance

Submitted on Wednesday 18th March 2020

Rejected on Wednesday 25th March 2020

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

Coronavirus: Airlines and travel agencies to issue refunds with no insurance

Petition Details

To make it law that airlines and travel agencies have to issue refunds if requested by the customer or if the airline cancel your flight. Usually travel agencies will not issue refunds even if the public is advised not to travel abroad.

Additional Information

If you have booked a holiday through a travel agency or airline and do not have travel insurance, quite regularly travel agencies and airlines will not issue refunds. However we are in a pandemic and as such some travel agencies refuse to issue refunds due to their terms and conditions even though the British government have advised against travel. If the airlines cancel your flights and you decide you no longer want to go because of this, make it law airlines and agencies issue refunds


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This petition was rejected

The Government e-Petitions Team gave the following reason:

Individual airlines and travel companies are responsible for setting policies and making decisions about refunds.

You could start a petition calling on the Government to create a fund to reimburse people who have lost money because they have cancelled plans due to coronavirus.

Please note that you will need to use your full name to start a new petition.

You can find out more about coronavirus and how you can protect yourself and others here:

UK Government website: www.gov.uk/coronavirus
NHS website: www.nhs.uk/conditions/coronavirus-covid-19/

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