Submitted by Cristina Marugal Pereyra on Friday 27th March 2020
Published on Monday 11th May 2020
Current status: Closed
Closed: Wednesday 11th November 2020
Create/use alternative method for verifying identity for UC claims and GOV help
Use a different method or provider to verify the identity of citizens wanting to open Universal Credit Claim or any other type of claim for help in this time of crisis. Digidentity and Post Office services don't work. This is leaving people desperate as they can't get the help they need
It is a time of crisis and a lot of people are needing to start Universal credit claims to be able to support themselves. The process of verifying the identity is not working, huge queues, system that crashes and fails and has a limited time for accessing it. The government has previously used other means for verifying ID such as the app/system used for the settled status, which was faster and easier to use. The government should consider a similar way to be able to prove identity for claims.
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188.8.131.52 Tue, 01 Dec 2020 05:14:32 +0000