Submitted on Saturday 28th March 2020
Rejected on Tuesday 31st March 2020
Current status: Rejected
Rejection code: irrelevant (see below for details)
Travel companies to issue refunds for those impacted by COVID19/FCO restrictions
I petition the government to investigate travel companies who are not refunding cutomers following FCO restrictions and flight cancellations following Covid 19
The FCO has advised against all but essential travel. Individual countries have further restrictions and flight bans in place.
Travel companies are not responding effectively:
- Flights are not being cancelled until days before departure
- Customers who have had their flights cancelled are not being offered refunds
- Companies are becoming increasingly difficult to contact
- They are not providing rightful information about refunds
- A recent investigation by Which? showed that the change of flight option was charging customers more to rebook
As per the CAA, the customer should be given a refund option in these cases
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
Arrangements for refunding, changing or rebooking travel are a matter for individual airlines and travel agents, not the Government or Parliament.
We have published a petition calling on the Government to create a fund to reimburse money lost due to covid-19 travel cancellations, which you might like to sign: petition.parliament.uk/petitions/304912
You can find out more about coronavirus and how you can protect yourself and others here:
NHS website: www.nhs.uk/conditions/coronavirus-covid-19/
UK Government website: www.gov.uk/coronavirus
You can read NHS tips to help if you are worried about coronavirus here: www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips
3.144.228.11 Wed, 20 Nov 2024 01:27:31 +0000
