Submitted on Saturday 28th March 2020
Rejected on Tuesday 31st March 2020
Current status: Rejected
Rejection code: irrelevant (see below for details)
Ensure airlines have a simple refund process for cancelled flights due COVID19.
Ensure that all airlines have a simple, easily accessible way for passengers to claim refunds for cancelled flights due to government restrictions on travel, in response to COVID 19, and advertise this appropriately.
Airlines, such as Easyjet, are making it more difficult for customers to claim refunds for cancelled flights, in response to restrictions on travel as a result of COVID 19. Airlines are not being pro-active in responding to customer feedback in relation to the process of applying for a refund and are not making the process simple and easily accessible for passengers.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
Arrangements for refunding, changing or rebooking travel are a matter for individual airlines and travel agents, not the Government or Parliament.
We have published a petition calling on the Government to create a fund to reimburse money lost due to covid-19 travel cancellations, which you might like to sign: petition.parliament.uk/petitions/304912
You can find out more about coronavirus and how you can protect yourself and others here:
NHS website: www.nhs.uk/conditions/coronavirus-covid-19/
UK Government website: www.gov.uk/coronavirus
You can read NHS tips to help if you are worried about coronavirus here: www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips
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