Submitted on Sunday 29th March 2020
Rejected on Thursday 2nd April 2020
Current status: Rejected
Rejection code: irrelevant (see below for details)
DIRECT holiday companies to refund CANCELLED holidays as a result of COVID-19
Flights have been cancelled and hotels have been closed as a result of COVID-19. It is a very difficult time for everyone. Holiday companies have rightly had to cancel holiday but still hold customers' money. They need to AUTOMATICALLY refund OR allow customer to do this online without delay.
At a time when we are all finding things difficult, holiday companies cancelling holidays but holding on to customers' money causes stress, anxiety and loss of faith. TUI, for example, have told customers that their holiday is cancelled AND not to contact them. The online service does not allow customers to get a refund. This leaves customers in an impossible situation. The government should act to ensure that, at this difficult time, people are refunded for cancelled trips.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
Arrangements for refunding, changing or rebooking travel are a matter for individual airlines and travel agents, not the Government or Parliament.
We have published a petition calling on the Government to create a fund to reimburse money lost due to covid-19 travel cancellations, which you might like to sign: petition.parliament.uk/petitions/304912
You can find out more about coronavirus and how you can protect yourself and others here:
NHS website: www.nhs.uk/conditions/coronavirus-covid-19/
UK Government website: www.gov.uk/coronavirus
You can read NHS tips to help if you are worried about coronavirus here: www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips
3.17.79.60 Sun, 05 May 2024 07:12:57 +0100
