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I would like a refund, not a flight voucher or credit. (Corona Cancellations)

Submitted on Thursday 2nd April 2020

Rejected on Thursday 28th May 2020

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

I would like a refund, not a flight voucher or credit. (Corona Cancellations)

Petition Details

Thousands of flights have been cancelled as fleets are grounded and the process of reimbursing people is almost impossible. I do not want to rebook my flight as it is not possible and it does not fit my current schedule at this current time.

Additional Information

AirAsia and Jetstar promise to refund me twice last week and they have not. There are literally hundreds of thousands of people in a similar situation. Many airlines are encouraging and in fact only giving the option for the people to take vouchers, instead of refunds.
We want our right of a refund
If your flight is cancelled, you are entitled to a full refund to the original form of payment within seven days.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

Arrangements for refunding, changing or rebooking travel are a matter for individual airlines and travel agents, not the Government or Parliament.

We have published a petition calling on the Government to create a fund to reimburse money lost due to covid-19 travel cancellations, which you might like to sign: petition.parliament.uk/petitions/304912

You can find out more about coronavirus and how you can protect yourself and others here:

www.gov.uk/coronavirus

www.nhs.uk/conditions/coronavirus-covid-19/

The Government has also created an online service to help you out what you can do if you’re struggling because of coronavirus: www.gov.uk/find-coronavirus-support

You can read NHS tips to help if you are worried about coronavirus here: www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips

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