Have your say on government e-petitions

Lobby TUI & other travel companies to issue cash refunds

Submitted on Monday 20th April 2020

Rejected on Friday 29th May 2020

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

Lobby TUI & other travel companies to issue cash refunds

Petition Details

TUI & other travel companies are breaking the 14-day cash refund regulations for cancelled holidays and have so far withheld customers refunds for holidays cancelled due to COVID-19.

Additional Information

Force travel companies to reimburse customers with full cash refunds for their cancelled holidays, rather than having to accept credit refunds/vouchers or re-book for another time, as per the current travel regulations. Do not allow ABTA/Travel Companies to lobby to change the rules to suit them.


You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!

This petition was rejected

The Government e-Petitions Team gave the following reason:

Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and airlines or travel agents, not the Government or Parliament.

The Civil Aviation Authority, which regulates the UK aviation industry, has provided guidance on passenger rights and how to make a claim: www.caa.co.uk/Passengers/Resolving-Travel-Problems/Delays-and-cancellations/

We have published the following petitions, which you might like to sign:

Require travel companies & airlines to pay compensation if no refund in 14 days: petition.parliament.uk/petitions/317878

Create a fund to reimburse money lost due to covid-19 travel cancellations: petition.parliament.uk/petitions/304912

You can find out more about coronavirus and how you can protect yourself and others here:

www.gov.uk/coronavirus
www.nhs.uk/conditions/coronavirus-covid-19/

The Government has also created an online service to help you out what you can do if you’re struggling because of coronavirus: www.gov.uk/find-coronavirus-support

You can read NHS tips to help if you are worried about coronavirus here: www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips

You can read impartial analysis of the Government response to coronavirus and policy developments here: commonslibrary.parliament.uk/coronavirus/

You may also be interested to know that because of the large number of petitions that have been started in relation to coronavirus, the Petitions Committee has been questioning the Government about its response to the coronavirus outbreak.

Find out more: committees.parliament.uk/work/192/the-governments-response-to-coronavirus/

Have your say on this petition!

comments powered by Disqus

repetition.me is a Good Stuff website

54.205.243.115 Fri, 29 Mar 2024 09:47:37 +0000