Submitted on Wednesday 22nd April 2020
Rejected on Friday 29th May 2020
Current status: Rejected
Rejection code: irrelevant (see below for details)
Force Airlines & Tour operators to comply with Law regarding refunds.
Airlines & Tour operators are illegally retaining £7 billion of customers money, according to Which?
Many of these customers are experiencing financial hardship due to the Covid 19 epidemic & need their money back to help them get through the financial effects of the pandemic.
Call Airlines & Tour operators to task regarding consumer law on refunds for cancelled flights & holidays, at risk of losing operating licences or company directorships.
Insist that said persons maintain inbound lines of communication from their customers & set up automatic cash refunds on their websites for customers who do not wish to rebook or accept vouchers.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and airlines or travel agents, not the Government or Parliament.
The Civil Aviation Authority, which regulates the UK aviation industry, has provided guidance on passenger rights and how to make a claim: www.caa.co.uk/Passengers/Resolving-Travel-Problems/Delays-and-cancellations/
We have published the following petitions, which you might like to sign:
Require travel companies & airlines to pay compensation if no refund in 14 days: petition.parliament.uk/petitions/317878
Create a fund to reimburse money lost due to covid-19 travel cancellations: petition.parliament.uk/petitions/304912
You can find out more about coronavirus and how you can protect yourself and others here:
www.gov.uk/coronavirus
www.nhs.uk/conditions/coronavirus-covid-19/
The Government has also created an online service to help you out what you can do if you’re struggling because of coronavirus: www.gov.uk/find-coronavirus-support
You can read NHS tips to help if you are worried about coronavirus here: www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips
You can read impartial analysis of the Government response to coronavirus and policy developments here: commonslibrary.parliament.uk/coronavirus/
You may also be interested to know that because of the large number of petitions that have been started in relation to coronavirus, the Petitions Committee has been questioning the Government about its response to the coronavirus outbreak.
Find out more: committees.parliament.uk/work/192/the-governments-response-to-coronavirus/
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