Submitted on Sunday 26th April 2020
Rejected on Friday 29th May 2020
Current status: Rejected
Rejection code: irrelevant (see below for details)
Ensure compliance with Package Travel Regulations 2018 by all travel agents
Travel companies around the country are failing to abide by the Package Travel and Linked Travel Arrangements Regulations 2018. Whilst these are extraordinary times, people shouldn't be left out of pocket when they're owed thousands, and the Governnent should be enforcing the regulations fully.
Travel companies are failing, or refusing, to provide refunds within 14 days, in line with Section 14(3) of the Package Travel and Linked Travel Arrangements Regulations 2018. Whether its tens of pounds or tens of thousands, companies are legally obliged to follow the regulations in place, or compensate when this cannot be achieved. We, the signatories of this petition, call on HM Governnent to ensure these rules are fully enforced in their entirety.
You can't sign this petition because it was rejected. But you can still comment on it here at Repetition.me!
The Government e-Petitions Team gave the following reason:
Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and airlines or travel agents, not the Government or Parliament.
The Civil Aviation Authority, which regulates the UK aviation industry, has provided guidance on passenger rights and how to make a claim: www.caa.co.uk/Passengers/Resolving-Travel-Problems/Delays-and-cancellations/
We have published the following petitions, which you might like to sign:
Require travel companies & airlines to pay compensation if no refund in 14 days: petition.parliament.uk/petitions/317878
Create a fund to reimburse money lost due to covid-19 travel cancellations: petition.parliament.uk/petitions/304912
You can find out more about coronavirus and how you can protect yourself and others here:
www.gov.uk/coronavirus
www.nhs.uk/conditions/coronavirus-covid-19/
The Government has also created an online service to help you out what you can do if you’re struggling because of coronavirus: www.gov.uk/find-coronavirus-support
You can read NHS tips to help if you are worried about coronavirus here: www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips
You can read impartial analysis of the Government response to coronavirus and policy developments here: commonslibrary.parliament.uk/coronavirus/
You may also be interested to know that because of the large number of petitions that have been started in relation to coronavirus, the Petitions Committee has been questioning the Government about its response to the coronavirus outbreak.
Find out more: committees.parliament.uk/work/192/the-governments-response-to-coronavirus/
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