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STOP CURRYS PC WORLD TRADING TILL THEY DEAL WITH CUSTOMER COMPLAINTS THEY HAVE

Submitted on Friday 1st May 2020

Rejected on Tuesday 14th July 2020

Current status: Rejected

Rejection code: irrelevant (see below for details)

Petition Action

STOP CURRYS PC WORLD TRADING TILL THEY DEAL WITH CUSTOMER COMPLAINTS THEY HAVE

Petition Details

The UK government need to step in and prevent Currys PC World from trading until they deal with the thousands of current outstanding complaints that they have.

Additional Information

I myself am a vulnerable person with 4 kids at home. We have been left without a cooker for over 2 weeks and are still awaiting a refund. We are having to leave home despite warnings not to in order to cook food. Or rely on takeout food. This is not acceptable and thousands find themselves in the same predicament and Currys are to slow to act, but are still accepting orders and adding to the problem with customer complaints which are in there thousands.


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This petition was rejected

The Government e-Petitions Team gave the following reason:

How individual retailers respond to customer complaints is a matter for them, not the UK Government or Parliament.

Under certain circumstances you are entitled to a refund for faulty goods under the Consumer Rights Act. Find out more here: www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product.

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